FAQ
Frequently Asked Questions (FAQ)
Welcome to Lucky Market's FAQ section! Below are answers to some common questions about our services, orders, payments, and more.
1. General Questions
What is Lucky Market?
Lucky Market is an Indian eCommerce platform that offers a wide range of products, including fashion, electronics, home essentials, groceries, and more.
Do I need an account to shop on Lucky Market?
Yes, you need to create an account to place an order, track your purchases, and enjoy exclusive discounts.
How do I contact customer support?
You can contact us via:
📧 Email: contactluckymarket@gmail.com
📞 Phone: +919608322621
🕒 Support Hours: [Monday – Saturday, 9:00 AM – 7:00 PM IST]
2. Orders & Shipping
How do I place an order?
Browse our website and add products to your cart.
Proceed to checkout and enter your shipping details.
Select a payment method and confirm your order.
You will receive an order confirmation via email/SMS.
How long does shipping take?
Delivery time depends on your location:
Metro Cities: 2– 3 business days
Other Cities & Towns: 4 – 5 business days
Remote Areas: 7 – 8 business days
How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order on our website.
What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, contact us within 1 day with your order details and product images. We will arrange a replacement or refund.
3. Payments & Refunds
What payment methods do you accept?
We accept multiple secure payment methods, including:
✔ Credit/Debit Cards
✔ UPI & Net Banking
✔ Wallets & Cash on Delivery (COD)
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details. Your information is never shared with third parties.
How do I request a refund?
To request a refund:
Contact our support team within 7 days of delivery.
Provide your order details and reason for refund.
If eligible, we will process your refund within 7 business days.
4. Returns & Cancellations
Can I return a product?
Yes, returns are accepted for eligible products within 7 days of delivery. Items must be unused, in original packaging, and with tags intact.
How do I cancel my order?
You can cancel your order before it is shipped by going to your account under Orders or contacting customer support.
5. Account & Privacy
How do I reset my password?
Click on "Forgot Password?" on the login page and follow the instructions to reset your password.
Is my personal information safe?
Yes, we follow strict privacy policies to ensure your data is protected. Read our Privacy Policy for more details.
6. Offers & Discounts
How can I avail discounts on Lucky Market?
Sign up for our newsletter to receive exclusive deals.
Check our Offers & Deals page for ongoing discounts.
Use promo codes at checkout for additional savings.
Do you offer first-time user discounts?
Yes! New users may get special discounts on their first purchase. Keep an eye on our promotions!
7. Other Queries
Can I change my delivery address after placing an order?
Yes, you can change your address within 1 Hours of placing the order. Contact customer support for assistance.
Do you have a physical store?
No, Lucky Market is an online-only platform, and all orders are processed through our website.
What if I have a question that isn’t listed here?
If you have any other queries, feel free to contact us at:
📧 Email: contactluckymarket@gmail.com
📞 Phone: +919608322621
We are happy to assist you! 😊
